Our commitment to privacy
By using the www.theconcierge.gr and/or making online purchases of products, you agree to the terms and conditions of The Concierge’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
Following the posting of such non-material changes, your continued use of the www.theconcierge.gr website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.theconcierge.gr website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.
What kind of information does The Concierge collect?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as interacting with us by phone, e-mail, or through our websites, mobile optimized websites, mobile applications or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.
The Concierge’s website is intended for use by adults. The Concierge does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use The Concierge’s website or provide The Concierge with any personal information. Where personal information is knowingly collected from 16 to 18 year old The Concierge will not disclose it nor transfer it to third parties without parental consent.
For what purpose does The Concierge collect my information?
The Concierge may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
Does The Concierge share my information with third parties
We may use a third party service provider to conduct our contests, surveys, promotions or special offers; that the company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through our contests, surveys, promotions or special offers with other third parties unless we give you prior notice and choice.
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law or as outlined within this Policy. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy. You will be notified via email and/or a prominent notice on our Web site of any change in uses of your personal information, as well as any choices you may have regarding your personal information.
We may transfer personal information to non-affiliated third parties, such as a credit card processing company to bill you for goods and services and an email service provider to send out emails on our behalf, pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
The collection, use, and disclosure of information contemplated in this Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. By way of example, this may happen if one of our service providers is located in a country outside your home country. In these cases, we will take steps to ensure that your privacy rights continue to be protected.
We reserve the right to disclose your personal information as required by law, and as necessary to protect the property, interests and rights of The Concierge.
How can I exercise my choices about receiving promotions?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or other The Concierge Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by using one of the following methods: (i) call us at +306977442177, or (ii) email us at [email protected], or (iii) send your request to 14 Komninon Street, 54624,Thessaloniki, Greece. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from The Concierge. You may also unsubscribe from The Concierge Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from The Concierge.
How can I access or change my personal information, withdraw my consent, or make inquiries or complaints in relation to this Policy and The Concierge’s privacy practices?
The Concierge will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and The Concierge’s privacy practices, please contact our privacy officer by emailing us at:
Subject: Privacy Officer
Email: [email protected]
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.
How long is personal information retained?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
How is personal information secured?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL) and we do not store sensitive credit card data on our systems once the payment transaction has completed. Furthermore, each and every The Concierge employee, mandatory or agent must abide by this Policy. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at
When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. The Concierge and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. The Concierge will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device’s setting’s menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.